Feedback & Complaints

At Lioner, we value transparent and open communication and greatly appreciate your feedback.  Your comments help us continuously enhance the quality of our services and strengthen our commitment to excellence.

If you would like to share your feedback, or have any concerns or suggestions for improvement of our services, please speak directly with your Lioner’s representative or contact us via email at:

feedback@lioner.com

Our Handling Procedures

We are committed to addressing all feedback and complaints promptly, fairly, and with care. We uphold an ethical culture founded on integrity and full compliance with applicable laws, regulations and industry standards.

Upon receiving a complaint, we will issue an acknowledgment within three (3) working days. In most cases, a final reply will be provided within thirty (30) working days following the receipt of the complaint.

If a final response cannot be issued within this timeframe, we will inform you of the reason for the delay and provide an estimated date for the completion of our review.